How Can We Help You Today?
Find instant solutions for courses, live arena battles, digital SAT mocks, video lectures, and student account questions.
Getting Started & Enrollment
البداية والتسجيل في الدورات
How to register with a code, enroll in courses, and access your student hub.
How do I activate a course registration code?
Click "Registration Code" on the top right, enter your 12-digit code provided by the administration, and your course will activate immediately.
Where do I find my enrolled courses?
Log into your Student Hub (/hub) or Courses page (/courses) to see all active courses and your completion percentage.
Video Lectures & Streaming
مشاهدة المحاضرات وجودة الفيديو
Multi-quality video playback (720p/480p), lecture progress tracking, and notes.
How does video quality switching work?
Our custom HLS player automatically remembers your playback timestamp when switching between 720p High Quality and 480p Data Saver mode.
Why did my video pause unexpectedly?
Our buffer stall watchdog automatically re-buffers stalled streams. If your connection drops, refresh the page; your exact second is safely recorded.
Practice Exams & Mocks
الامتحانات والمحاكاة الرقمية
Adaptive digital SAT modules, EST exams, timing, and comprehensive score diagnostics.
How does the Digital SAT adaptive module work?
Our SAT mocks simulate College Board’s adaptive routing. Your score on Module 1 determines whether you enter the Standard or Advanced Module 2.
Can I review my mistakes after submitting an exam?
Yes. Once submitted, your score report provides detailed step-by-step rationales, skill mastery breakdowns, and correct answer explanations.
1v1 Academic Arena
حلبة النزالات والمواجهات الحية
Real-time peer duels, question bank selection, XP points, and leaderboard ranks.
How do I challenge a classmate to a live duel?
Go to Arena (/arena), look at the Online Students lobby, and click "Summon". Your peer receives a popup challenge invite.
What happens if no real student accepts my Quick Match?
If no live student accepts within 30 seconds, our academic auto-fallback deploys an AI training challenger at your skill level so you never wait.
Exam Proctoring & Rules
مراقبة الامتحانات وقواعد النزاهة
Window focus detection, anti-cheat regulations, and academic integrity warnings.
What triggers an anti-cheat proctor warning?
Leaving the exam fullscreen window, switching browser tabs, opening search engines, or pressing unauthorized shortcuts flags an incident.
What happens if my browser crashes during an exam?
Your answers are auto-saved in real time. Reopen the exam promptly. Teachers can unlock accidental lockouts from their management dashboard.
Digital Library & Workbooks
المكتبة الرقمية والكتب التفاعلية
High-speed secure PDF reader, bookmarks, and homework assignments.
How do I submit my assigned homework?
Go to Homework (/homework), open the current week assignment, solve the interactive questions or upload your solution sheet, and submit for teacher review.
Why won’t my book reader load?
Ensure your browser allows Web Workers. If using an ad-blocker, make sure prof-jo.net is whitelisted for smooth PDF rendering.
Chat with Our Academic Advisors
Have inquiries regarding course placement, live lecture schedules, or registration codes? Reach out on WhatsApp for quick guidance.
Submit a Support Inquiry
Our technical and academic administration team reviews emails continuously. Expect a comprehensive answer within 2 business hours.